FAQs

We are unlocking the key to your questions!  We’ve compiled a list of frequently asked questions to address any queries you may have.

If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly support team, who are ready to assist you.
Let’s explore the answers you need and ensure a seamless membership experience.

Membership Overview

I'd like to become a member, how do I sign up?

On the top navigation of this page click the words Become A Member.

We are excited to have you as a member.

I'd like to renew my membership, how do I pay?

We are excited to implement our new online membership portal and a new secure membership fee payment credit card processing solution. Please click Member Portal from the top navigation and select Membership Renewal. Please follow the on-screen prompts to complete the process. 

What benefits are part of the membership?

Within the Downtown Redwood City community, there is a lot of benefit to be found in networking. Foremost, we provide a structure for that.

Secondly, between laws, ordinances, standards, and deadlines for city and business related topics— there is always something changing. We will keep you up to date with all of it, and can provide resources to you if and when it is needed.

Is there a fee?

Membership is $200 annually billed on a reoccurring basis.

What payment methods are accepted for the membership fee?

The membership fee $200 yearly and you can pay with any major credit card. If you prefer to pay by cash or check, please contact Regina.

Is there a discount to register more than one business?

Yes, there is a 50% discount for all additional businesses that are owned by the same person. Please contact Regina for details.

Can I share my membership with others?

Membership is strictly for individual business entities. Members are responsible for maintaining privacy and adhering to professional conduct while using the portal. While sharing access with a colleague is possible, it is not recommended. Avoid sharing membership portal access with other businesses.

How many members are part of DBG?

The Redwood City Downtown Business Group is comprised of an assortment of professional and creditable businesses from Redwood City. There are over 100 members and growning. 

Account Management

Will I receive a receipt for my membership subscription payment?

Yes, please check your email for the subject line “Confirmation of your membership at Redwood City Downtown Business Group“. OR visit your My Profile and scroll down to the Transaction History to view an invoice. 

How often does the membership subscription renew?

The membership subscription will auto-renew yearly in the month of January and will be billed to the credit card associated with your account.

How do I fix my account showing as not active?

If you are prompted with the message…

“Your account is currently not active. An administrator needs to activate your account before you can login”

Please follow these steps:

    1. Double-check that you received an email with the subject line “Email verification at Downtown Redwood City Business Group”
    2. From this email message, click the link to activate your account, which will load a website membership page titled “Welcome Back” page.
    3. Next from the webpage, you’ll be prompted with a confirmation your account has been activated.
    4. To access exclusive membership portal benefits, click the link from the Membership Portal option.

*If you are still unable to access your account, please email the website admin at dbg@exclusiveimage.net.

How can I review my membership transaction histroy?
  1. Click the Member Portal menu title from the top navigation.
  2. Select Profile and click My Profile.
  3. Scroll toward the bottom of the page to the “Transactions History” section.
    • Note, you can also print your paid receipts. 

 

How do I reset my password?
  1. Click the Member Portal menu title from the top navigation.
  2. Select Profile and click Change Password.

To see a walkthrough of the process see steps 1 – 13 on our walkthrough page.

 

How do I change the credit card using for my subscription?
  1. Click the Member Portal menu title from the top navigation.
  2. Select Profile and click My Profile
  3. Scroll down the page to locate the Current Membership section and click the Update Credit Card button.
  4. Next, follow the on-screen prompts to complete the process. 

 

I forgot my username, how do I retrieve this info?

If you are unsure of what your username is, send us an e-mail from your primary e-mail address with your first and last name and the name of your business.

We will follow up with you within 1 – 5 business days with your username.

How do I cancel my account?

Please email Regina.

What if I have additional questions, who do I contact?

Please contact Regina Van Brunt at 650-455-5144 or email. For website technical questions please email Jeff, with Exclusive Image.

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